LineHayat is a Listening Service organisation similar to a Nightline in the UK and Ireland, fully run by students for students which aims to help the Sharers as much as possible by lending an ear to anything they want to share.

LineHayat’s Sharers are university students who contact us through Call or Live Chat on our website. We are currently open to Universiti Sains Malaysia (USM) students, as we work towards establishing a supportive Mental Health community in USM.

LineHayat is organised by a diverse group of people from various backgrounds, all coming together as a team to make this project a reality. Check out our Meet The Team page to get to know our members!

LineHayat was created for the purpose of coping with and combating mental health issues among university students. We hope to provide a safe and confidential space for anyone who wishes to reach out for support.

LineHayat will do our best to be the listener you need! You can share anything you want with our Listening Volunteer. We won’t tell you what to do, but we will guide you so that you can decide what is best for you.

We provide Listening Services via Call or Live Chat on our website.

Yes, LineHayat has a strict anonymity and confidentiality policy to keep your privacy safe.

We will not record conversations nor will we ask for any personal information.

No fees will be collected to use LineHayat’s Listening Services. It’s free! Apart from that, you will only need an Internet connection to use our online Call or Live Chat Services.

You will be talking or chatting with our trained Listening Volunteers from USM. The Listening Volunteer will remain anonymous, just as you will.

Our online call and chat services can be accessed via the Home page. Just click on the "Live Chat" or "Call Us" button and you will be put in a waiting room. You will be connected to a Listening Volunteer when it reaches your turn. Our services can also be accessed through the Reach Us tab.

When you enter into our Call or Live Chat space, you may lead the conversation with anything you would like to talk about. We are here to listen to whatever you wish to share. Please be reminded that we should not be informed of any of your personal information.

We would be glad to hear your feedback and deeply appreciate your suggestions for improvements in the future. You may fill the feedback form on the Home page and let us know!

Absolutely not! The conversations will be one-on-one and the information will be kept private and confidential.

Our Listening Volunteers are your friendly neighbourhood university students! We are students that hope to ensure a smooth operation in LineHayat. We might not be professionals, but we will spare no effort in helping you.

The Listening Volunteers are comprehensively trained by experienced mental health professionals, but are not considered mental health professionals themselves.

Currently, we are not recruiting new Listening Volunteers. Further notice will be given on this website or our social media when there is a recruitment drive for the position. So keep yourself updated. Nonetheless, we deeply appreciate your interest!

The only thing we need from our Listening Volunteers is the heart and passion for helping others in need! Oh, we prefer university students hehe.

We would really appreciate it if you could follow us on our social media and let everyone know of LineHayat! You can access links to our social media on the Home page.

LineHayat received seed funding by winning Pitch@USM, a platform for staff and students of USM to pitch for funding and execute their innovative ideas to create positive impacts for society.

We will post more information on donations when the information becomes available.

Further notice regarding other volunteering positions will be posted on this website or our social media. We deeply appreciate your interest!